I noticed the new organization badge feature! There is a bit of a bug with it I wanted to inform you about! So it almost works for every talent but there is sometimes a glitch that doesn’t feature it on a talents link-in-bio site or their mediakit. For example for the agency I work for digital kittens https://beacons.ai/management/cdfcd507-66fa-4f6b-99ef-cbbf7ae4169b/roster/all-creators (It works for everyone except for @ juliaburch, it doesn’t feature on either her link-in-bio site or her mediakit!. https://beacons.ai/juliaburch/mediakit?origin=lib & https://beacons.ai/juliaburch ) Then for my own management of talent independently it works for most too except for @ heidilavon https://beacons.ai/heidilavon https://beacons.ai/heidilavon/mediakit?origin=lib

I don't know why I can't edit my header on the other page to something like another language writing. It's just letting me edit the main one...

For those of us on the Free plan where our Analytics are updated weekly, could we please have a Refresh button, to push for recent analytics, if we're clearly overdue? (hasn't updated in over 2 weeks)

If I name a page SHOP, it created a weird bug that automatically forwards the visitor to Beacons.ai instead of the page I built. I've since had to rename the page to DIGITAL GOODS and it functions normally again. I do use a custom domain name too for the record if it helps.

We are still waiting to hear back about the site issues that we have been encountering. Initially wrote to you regarding this back on July 26th, then again August 12th, and also on August 20th, all with issues that have yet to be resolved. These issues are stalling business operations. Is there any way that someone on your support staff can look into this as soon as possible? Here is everything we are experiencing again that still persists today, (we would like this to be fixed and resolved as soon as possible since we use this as a key tool for our business); Experiencing issues with our one-sheet talent's socials not showing up in a preferred order (with the sliding ordering capabilities on their mediakits. We want to be able to order and re-order which ones are shown first, based on different factors each week or partnership inquiry). (July 26th email) We noticed that all of our creators on our one-sheet's Twitch connections were kicked off / disconnected (they have since re-connected and it seems like this issue no longer persists specifically with Twitch and some other socials but there might still be some buggy-ness going around on there, haha). How come this has happened? On their MediaKits mostly it was all still connected but for our Manager account it showed as disconnected (it is a management account / connection) issue! (august 12) I also just saw that one of our creators' Instagram numbers are way off on their MediaKit as well (previous to it showing errors, it shows errors now so hopefully when she is able to re-connect it it is fixed!). I do have a question though. How come some Instagram accounts are fine without a Facebook Page attached where as others are not? Some creators do not want to link their personal Facebook with their IG but they are encountering issues having a no-error IG connection where as others do not encounter the same issue. Still having the issues of MediaKits not showing full information at the bottom per platform. For example on our creator Dessy's TikTok video count shows as "-", how come it doesn't list the amount of videos if it has that section there? For Instagram it shows on the summary that she has 1.5k posts on her IG but she only has just over 900. When brands compare numbers it looks like there are inconsistencies with the public information ones so they could also figure that the summarized stats are also inaccurate which is very bad for business and seeming professional. Twitch shows that she has "-" amount of subscribers. She has hundreds, so we are wondering why there is this inconsistency. Her stream views count is at 0, and she gets hundreds of people in her stream each time. This is not good stats for trying to secure sponsored streams which is a big part of our agency's talent hireable services. Her Facebook stats shows as "-" engagement when she does get engagement. Going through each of our creators stats at the bottom of their mediakits, it looks like there are inconsistencies with each of them on different things per each connection. When will this issue be fixed? New Issues / Site Bug Encounters: Also we are encountering this really weird issue when in the Management area of looking at our individual's creator mediakit's, it has this issue where we will land on one then go to another but the second creator it won't usually work and show their mediakit fully it will load but then immediately go back to the originally selected creator. It makes it difficult to do any editing or work. I often have to re-open the management area and go into their mediakit's each time and not click over to another creator. It isn't as efficient this way. I will attach a video showing you what I mean (please check email). (This is on Safari (it actually did the same on Google Chrome for me as well) on a Mac laptop). Also, when trying to add a new link into a link feature on a talent's MediaKit I have encountered errors / bugs too (seems like the site is just buggy honestly), I have attached a video of that as well. Do you know the timeline of when we will have more functions for being able to customize the layout or colour scheme of our manager one-sheet, or pitch-deck? Here is our one-sheet - https://beacons.ai/management/cdfcd507-66fa-4f6b-99ef-cbbf7ae4169b/one-sheet/all-creators Hopefully you can figure this out for us soon!

I am encountering issues with my MediaKit syncing up my information accurately with up-to-date analytics. I paid the yearly subscription for Beacons to have access to this up-to-date mediakit feature and it is not working for me. TikTok says I have 8 videos (on the engagement metrics at the bottom of my mediakit) but I only have 4 why is this count off? Also my videos are not showing at the bottom of my MediaKit like the IG reel does. Instagram is stuck at 7k but I have 6746 followers there now (less unfortunately but I want my numbers to be accurate)! It is only showing one reel in the bottom section of my mediakit for engagement for instagram but I have 4 why are the other 3 not showing up? It says I have 5 posts but that number is incorrect as well. Twitch says I have 0 subscribers but I have 1. It says that my average stream views is 1 but it is actually 3.9 viewers. (Would have attached proof but uploading a photo says, "server error"). How come this count isn't accurate? None of my past broadcasts are showing up at the bottom of my mediakit is it supposed to? Twitter - has no number for my average tweets? (Why would this be? Because I haven't posted in awhile?) Also it says I have 11 tweets but I actually have less than that so that number isn't accurate. Thanks for your help!

Apple Pay does not pop up at checkout for customers

Currently we are experiencing issues with our one-sheet talent's custom ordered (with the sliding capabilities) social media showing in the order we want it to. For example our (their) preferred social icons with follower count in a custom order showing up on one-sheets in their follow count summary.

Currently, a few of our talent are having issues with their mediakits not showing accurate new follower data in the social analytic section of our Beacons dashboard. When we visit our social feed section of our management account for our roaster the stats are way off of accurate numbers and views. Additionally, one of our creators has an issue with her photo not wanting to show up on our one-sheet. We have encountered issues with not showing up properly on Safari properly, for example; it is not allowing us to hover over or click on certain team members metrics or to view their mediakit. The same issue happens when visiting the link and using it on the phone (Using an Iphone), (it lumps all of our teams profile photos together, you cannot click on them or view more about their mediakit, information or stats, and there is an issue with scrolling down. It is only showing the bottom creators individual stats, and info nearer the bottom of the page)... It shows up on Google Chrome properly on pc though, (I am using a mac). Would appreciate better capabilities with all internet explorer types (Safari in addition to how good it looks on Google Chrome, same for mobile customization capabilities (like having the ability to change the layout plan for mobile but keeping desktop view the way we want it). I am worried that this may affect us obtaining partnerships due to these issues. Additionally, one of the best things you could do for us professionals is giving us the capability to pay for a custom domain name and http link for our manager one-sheet's so that it looks more professional when sharing and doesn't look like this random long link. (Short-Links on Beacons is currently not working well enough for us to feel confident using it without users possibly encountering issues accessing the webpage and this is an issue). Tried to attach photos for reference, but says "server error". Here is our one-sheet link - https://beacons.ai/management/cdfcd507-66fa-4f6b-99ef-cbbf7ae4169b/one-sheet/all-creators

[I mentioned this before in the forums before I knew of this page for reporting bugs.] Whenever I scan a Short URL QR code or click a Short URL link created by Beacons and am connected to Wi-Fi, my Internet Service Provider (Spectrum, Central Texas) will, more often than not, block access stating a "cannot establish a secure connection to server bcns.ai ." If I am connected to the internet through LTE/5G (T-Mobile) on my phone or tethered from my laptop, it's able to make the connection and load as intended. [Original forum post here: https://community.beacons.ai/c/general-0c321f/is-anyone-else-having-issues-with-beacons-url-shortener someone commented that it also doesn't work in Canada using ISP: Cogeco] [Edit 02AUG23] Now that I have moved literally across the country to Western Washington, I want to add the additional report that Comcast seems to work fine. The issue might be an edge case that effects only a few users but idk.