Excluding individual contacts from a certain sequence
Jacob Choi-Durham
Hi Florevolution, thank you so much for the request — super clear and helpful. To better understand how excluding a single contact without unsubscribing it should work, I'll ask you just 3 questions: in which cases do you need to block it (e.g. he has already answered, is he already a customer, explicit request, more)? When you exclude it, do you expect that only the current sequence will stop or that it will not be able to automatically fall back into the same sequence in the future? And finally: should the exclusion apply only to that specific sequence or also to all email sequences/campaigns?
Florevolution
Jacob Choi-Durham hi Jacob, I need to block it from a part of the sequence that sells a product that he has already purchased (I'm interested in him receiving the first email, but not the others). Only for that specific sequence.