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Excelsior Academy
First, I love Beacons. Just so you know while reading this, it's been almost 2 years of being a client, and I cannot complain.
Second, I am reaching out to request a new feature to permanently block specific users from our Beacons store.
We have encountered situations involving certain users whom we no longer want to access our free or paid content. These cases are primarily related to security concerns and specific incidents involving users who have become problematic for our team but continue attempting to access resources intended exclusively for members of our community.
At the moment, the platform only appears to allow us to remove these users from our customer database. However, deleting them is not sufficient, since they may still be able to register again, claim free products, or make future purchases using the same email address.
We need a way to fully block a user so that they cannot make any future purchases, register for free products, or regain access to our store using the same email address.
I am aware this feature is not currently available, so this is my formal feature request for inclusion in a future platform update. We believe store owners should have the ability to permanently restrict specific users from accessing or purchasing digital products when there are legitimate security, community management, or team safety concerns.
This functionality would help businesses protect their teams, their digital products, and the integrity of their private communities, particularly in situations where problematic users refuse to respect access restrictions.
I hope this request is accepted and implemented. My best wishes to the team!