Critical Issue – Store Links and Free Guide Delivery Not Working
complete
khotwa
I am the owner of a store on your platform, and I am currently facing a critical issue that is severely affecting my business.
The links for both paid and free products in my store are not working. I personally tested them multiple times, and both I and my customers keep getting the error: "Oops, page not found".
Customers who submit their emails to download my free guide are not receiving any email at all, meaning they cannot access the file.
This issue has been happening for about a week, but now it has escalated: customers are completely unable to purchase or download anything from my store, which is destroying my credibility and directly harming my business.
I urgently request that you investigate and fix this issue immediately – today, not tomorrow. This is an emergency.
Waiting for your urgent response.
J
Jacky Zhu
updated the status to
complete
J
Jacky Zhu
Hi khotwa: Thank you for reporting this to us. For your inquiring regarding the "Oops page", our team cannot recreate this at this moment in time. We suggest restarting the browser and clearing the cache, as that will usually fix this type of issue. We recommend also recommend trying a different device/location or using mobile data.
As for your second point,we are sorry to hear about the product email not making it to your buyer. We suggest taking the following steps:
- Instructing the buyer to check their spam folder for the email
- Resend them the product email (Instructions Here: https://help.beacons.ai/en/articles/4700353 )
- Have the buyer add [email protected] to their contacts and trusted senders list.
The one downside with digital products is they have to contend against spam filters of email clients which are always evolving and getting tougher. Beacons strives to ensure our product emails have maximum delivery chance.
We appreciate your cooperation and patience as we work together to identify and address the matter!