selfmasterywithjennifer: We understand your concern that you may not have intended for a recurring payment. Subscriptions are designed for ongoing access to our service, and our Pro plan has always been offered on a monthly or annual basis. This means that after the initial upgrade, a charge will be automatically applied to your account at the chosen interval until you cancel the subscription.

We acknowledge that you may have missed this information during the sign-up process. To ensure transparency, we clearly outline the recurring nature of our subscriptions on our terms of service page (https://beacons.ai/i/terms-and-conditions). Additionally, our pricing page (https://beacons.ai/i/plans) details and features you receive for each subscription option.

That being said, we can confirm that our systems show that you've downgraded this account successfully 3 days ago, on 29-Jul-2026 23:03. You're all good to go in terms of cancelations.

We appreciate your understanding and apologize for any confusion this may have caused. Please don't hesitate to reach out if you have any further questions

Hi selfmasterywithjennifer — sorry about the confusion here. To help us look into the charges, can you confirm (1) which Beacons account/email is being billed and which plan/subscription you meant to cancel, (2) roughly when you tried to cancel and when you first noticed the charges still going through, and (3) what you’d like us to do on your end: cancel immediately, issue a refund/credit for certain months, or both (and if so, which months)?